Assessment, design, and hands-on migration of contact center platforms - from on-premise PBX to cloud, and from legacy cloud to modern stacks. We plan the cutover, run it, and stay through stabilization.
Deployments and the PBX-to-software transition.
Programmable Messaging, Voice, and Flex.
Virtual agents and conversational IVR.
We keep engagements simple: a short assessment first, a scope you can read in one sitting, and the same two principals from first call to handover. Most of our work takes one of three shapes - a focused assessment with recommendations, a build-and-migrate project, or ongoing operate-and-support for systems we know well. We take on a small number of clients at a time, on purpose.
2015 - The consulting practice takes off: Skype for Business deployments and the PBX-to-software transition, mostly for businesses replacing aging phone systems with something their teams could actually use.
2018 - We started building our own platform - a Twilio-based contact center stack - rather than implementing or integrating someone else's. Client work continued alongside it, and fed straight back into what we built.
2020 - First AI on the platform: Dialogflow virtual agents and conversational IVR taking routine volume off human teams.
2026 - That platform became its own product. Netsora Systems continues as the consulting and integration practice behind it.
George Gluecksmann. Principal consultant: systems architecture, telephony and cloud integration, delivery. Has led every platform generation of Netsora's work, from PBX replacement to AI-assisted contact centers.
Patricia Ochoa. Client experience and quality: interface design, acceptance testing, and client-facing delivery across Netsora's platform work. Runs Netsora's marketing and communications, and owns quality review on everything we ship.