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Great customer experience regardless of channel

Are you interested in offering outstanding customer experience across all communication channels?

We have got solutions that fit.

Facebook Messenger

An integrated contact center and CRM solution for your sales and support teams to connect with customers via Facebook Messenger and linking Social Media campaigns with operational activities.

Best in class infrastructure

Integrated solutions that leverage Twilio’s communication platform and its capabilities to seamlessly integrate with best-in-class CRM systems.

productivity

A range of productivity features for support and revenue generating teams including automated interactive voice/message response, workflow optimization, workforce management, and more.

leveraging AI

Harnessing AI offers businesses a competitive edge by implementing self-service platforms for customers. These platforms provide valuable insights into customer preferences and behavior, facilitating enhanced service delivery. With AI, companies can efficiently learn from customer interactions, retaining invaluable knowledge in-house to refine their offerings continually.

Being at the forefront of AI technology not only distinguishes a company from its competitors but also strengthens its customer-centric approach. By leveraging AI, businesses can personalize their services, anticipate customer needs, and deliver tailored solutions. This proactive approach not only enhances customer satisfaction but also solidifies the company’s position as an innovative leader in its industry.

end-to-end Integration

Our platform empowers Team Leaders and Supervisors with comprehensive insights into agent-customer conversations, facilitating performance evaluation and feedback provision. Moreover, it offers built-in dashboards tailored for monitoring and managing key performance indicators (KPIs) crucial for client-facing teams.

Delving deep into interaction data, our solution provides granularity down to individual conversations. This level of detail enables you to discern trends, outliers, or shifts in KPIs, empowering you to explore and analyze findings with precision and clarity.

 

Ominchannel

Our strategy prioritizes comprehensive customer support across diverse messaging channels like Facebook Messenger, WhatsApp, and Webchat, while maintaining traditional contact center channels such as phone and SMS.

We aim to deliver a unified customer experience across all touchpoints, spanning from IVR to AI messaging agents. Our solution ensures seamless interactions for both customers and agents, regardless of the digital channel used.

remote WORKFORCE

In response to the dynamic nature of modern work environments, our platform is meticulously crafted to uphold seamless customer experiences, irrespective of the geographic locations of your agents. This flexibility in deployment empowers your organization to allocate resources efficiently and effectively as needs arise.

The pivotal lessons learned from the challenges of 2020 underscore the criticality of decentralized operational frameworks. It’s no longer solely about sales and support teams; the concept of a remote or distributed workforce has broadened to encompass the entirety of an organization. In such a landscape, the necessity for a robust communication platform becomes paramount, one that can adeptly navigate the complexities of remote collaboration while remaining agile in response to evolving demands and circumstances.

Reporting AND ANALYSIS

Our platform empowers Team Leaders and Supervisors with comprehensive insights into agent-customer conversations, facilitating performance evaluation and feedback provision. Moreover, it offers built-in dashboards tailored for monitoring and managing key performance indicators (KPIs) crucial for client-facing teams.

Delving deep into interaction data, our solution provides granularity down to individual conversations. This level of detail enables you to discern trends, outliers, or shifts in KPIs, empowering you to explore and analyze findings with precision and clarity.

ABOUT US : WE DELIVER BUSINESS SOLUTIONS, NOT SYSTEMS

Based in Vancouver, BC, Netsora Systems is an end-to-end operational process and systems integrator, specialized in CRM and contact center platforms.

By leveraging Twilio’s world class communication infrastructure and partnering with our customers we implement and operate integrated systems that cross functional teams and result in added enterprise value for our clients.

OUR CORE VALUES

• HELP CUSTOMERS GET IT RIGHT
• CREATE MEANINFUL RELATIONS
• EMBRACE INTEGRITY & ACCOUNTABILITY PRINCIPLES

Contacts

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