Netsora Systems designs, integrates, and supports the systems businesses use to talk to their customers: contact centers, messaging channels, CRM, and the platforms that tie them together. We are a small senior practice based in Vancouver, Canada - the people you talk to are the people who do the work.
What we do
Contact center architecture and migration. Assessment, design, and hands-on migration of contact center platforms - from on-premise PBX to cloud, and from legacy cloud to modern stacks. We plan the cutover, run it, and stay through stabilization.
Cloud communications integration. Wiring voice, SMS, and messaging channels into the systems you already run - CRM, helpdesk, e-commerce, and back office - so conversations and customer data live in one place instead of five.
Conversational automation. IVR flows, chatbots, and virtual agents that take routine volume off your team and hand off cleanly to a human when it matters. We have been building these since well before they were fashionable.
Customer outreach over messaging. Campaigns, notifications, and reminders over SMS, WhatsApp, and social messaging - run on your own numbers and accounts, with consent and deliverability handled properly.
How we work
We keep engagements simple: a short assessment first, a scope you can read in one sitting, and the same two principals from first call to handover. Most of our work takes one of three shapes - a focused assessment with recommendations, a build-and-migrate project, or ongoing operate-and-support for systems we know well. We take on a small number of clients at a time, on purpose.
Platforms we know well
Microsoft Skype for Business, Twilio (Programmable Messaging, Voice, and Flex), and Google Dialogflow have carried most of our client work over the years. Around them: HubSpot, Shopify, and the usual run of helpdesk and CRM systems.
How we got here
- 2015 - The consulting practice takes off: Skype for Business deployments and the PBX-to-software transition, mostly for businesses replacing aging phone systems with something their teams could actually use.
- 2018 - We started building our own platform - a Twilio-based contact center stack - rather than implementing or integrating someone else's. Client work continued alongside it, and fed straight back into what we built.
- 2020 - First AI on the platform: Dialogflow virtual agents and conversational IVR taking routine volume off human teams.
- 2026 - That platform became OmniStack CX, now its own product. Netsora Systems continues as the consulting and integration practice behind it.
Our product
The platform we started building in 2018 is now OmniStack CX - an AI-driven contact center product, delivered through partners under their own brands. Product information and partner inquiries live at omnistackcx.com. This site is the consulting practice; that one is the product.
Who we are
George Gluecksmann. Principal consultant: systems architecture, telephony and cloud integration, delivery. Has led every platform generation of Netsora's work, from PBX replacement to AI-assisted contact centers.
Patricia Ochoa. Client experience and quality: interface design, acceptance testing, and client-facing delivery across Netsora's platform work. Runs Netsora's marketing and communications, and owns quality review on everything we ship.
Contact
Email: info@netsora.com
Book time: https://calendly.com/netsora/30min
For OmniStack CX product inquiries: omnistackcx.com