Are you interested in offering outstanding customer experience across all communication channels?
We have got solutions that fit.
An integrated contact center and CRM solution for your sales and support teams to connect with customers via Facebook Messenger and linking Social Media campaigns with operational activities.
Integrated solutions that leverage Twilio’s communication platform and its capabilities to seamlessly integrate with best-in-class CRM systems.
A range of productivity features for support and revenue generating teams including automated interactive voice/message response, workflow optimization, workforce management, and more.
Providing a self-service channel for your customers represents an opportunity to gain a better understanding of their needs and how to serve them best.
AI is transforming companies across the globe as it allows them to learn how to interact with clients and keeps that knowledge in house. Being at the forefront of AI technology enables your company to differentiate itself from others in ways that are tangible to your customers.
Our approach to architecting business solutions is to combine best-in-class industrial strength platforms to support end-to-end client facing operational process. Specifically integrating Twilio’s communication platform with CRM to create solutions that addresses your operating needs.
This wholistic approach to functionality enables agent actions to become operational triggers for the relevant support and revenue activities resulting in excellent customer experiences and reduced operational costs.
We have placed significant emphasis on supporting messaging channels like Facebook messenger, WhatsApp, and Webchat without neglecting the traditional contact center channels such as phone and SMS.
Our focus is on providing an integrated customer experience throughout all channels from IVR to AI messaging agents. Whenever your team is interacting with your customers across any digital channel, our solution offers a seamless experience to customers and agents alike.
The platform is designed to deliver consistent customer experiences regardless of where you agents are located. Our solution gives your organization the flexibility to deploy resources when and where needed.
2020 was the year that taught us the risks of not being able to operate in a decentralized way when needed. Now we understand that its more than just your Sales and Support agents, a workforce working from home or in distributed offices means your entire organization requires a robust communication platform that can adjust to change as it happens.
We provide insight into conversations between agents and customers and give Team Leaders and Supervisors the ability to assess interactions and provide feedback on performance as well as built-in dashboards for monitoring and managing KPIs that are critical for many client facing teams.
Interaction information is available down to the individual conversation level. Whenever you see a trend, an outlier, or a change in a KPI, you can explore your findings granularly.
Based in Vancouver, BC, Netsora Systems is an end-to-end operational process and systems integrator, specialized in CRM and contact center platforms.
By leveraging Twilio’s world class communication infrastructure and partnering with our customers we implement and operate integrated systems that cross functional teams and result in added enterprise value for our clients.
• HELP CUSTOMERS GET IT RIGHT
• CREATE MEANINFUL RELATIONS
• EMBRACE INTEGRITY & ACCOUNTABILITY PRINCIPLES
